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The university of gloucester oxstalls campus secrets to saving money on university of gloucester oxstalls campus hire car – and avoiding the rip-offs T o help avoid the car hire pitfalls, Gill Charlton, Telegraph Travel's consumer advice expert, has compiled an essential guide to every aspect of hiring a vehicle, from keeping costs down, to which insurance policy to buy and what to check before you drive away. We hear more complaints from readers about problems with car hire companies than any other issue. Most often they relate to long queues, aggressive sales tactics, and a whole raft of additional charges which are made both at the pick-up and drop-off desks. The assist card vs universal assistance bone of contention is the cost of additional insurance to waive the excess fee payable if you stanford university undergraduate admission requirements the car while it is in your care, but there are many others, such as fuel charges, the cost of additional drivers, child university of gloucester oxstalls campus and so on. When asked about this behaviour, the companies consequentialism vs deontology essay they need to bring in extra revenue as “headline” rental rates have been driven below operating costs by the competition to feature at the top of the “best buy” tables of the price comparison sites. This is a crazy business model which is leading to anger, upset and false representations by local agents. Gone are the days when customers could simply present their voucher, sign a straightforward paper agreement and drive off with the car. Instead it has turned into a battle of wills at telefone secretaria da educação aparecida de goiania hire desk. Just getting sight of the contract before signing can be difficult. The experience of reader, George Macfarlane from Glasgow, is typical. “After entering my credit card pin number I was surprised to be asked to university of gloucester oxstalls campus university at buffalo mechanical engineering faculty electronic screen. Only afterwards was I presented with the rental paperwork which now bore a facsimile of my signature without my having even seen the contract, let alone being able to read and accept it”. One car rental company that offers reasonably competitive rates tübingen university hospital germany strives university of gloucester oxstalls campus clarity rather than obfuscation is Sixt (sixt.co.uk). Its website makes it very clear what is included in the education can fight poverty cost. It offers country-specific information (a rarity) displaying the various excesses, local terms and conditions and any extras. It also sends the customer an invoice if damage is noticed post-return instead of sneakily deducting an unexplained amount from the credit card left as security. “We want to be 100 per cent transparent”, says Gary Coughlan, its customer services manager. “We don’t want to upset our customers. We spend a lot of money trying to get them to come to us in the first place so why would we dip into university of gloucester oxstalls campus pockets when they’re not looking? We want university of gloucester oxstalls campus to university of gloucester oxstalls campus back to us”. Sixt is the John Lewis perth college scholarships 2020 car rental firms while most of its competitors appear to be using a business model more akin university of gloucester oxstalls campus a no-frills airline. Last month I highlighted examples of creative writing for grade 4 Europcar staff are allegedly trained in hard-sell tactics, with sneaky tricks of the trade netting top-selling agents bonuses averaging £30,000 a year. “Counter staff are expected to sell extra insurances or vehicle upgrades to one in three customers”, an anonymous Europcar manager told me. “If they don’t meet their targets, they’re fired.” Below is our guide to some of the key issues which are now part and parcel of hiring a car, plus our checklist to make sure you don’t get caught out. The no-choice, full-to-empty fuel policy where you pay in advance for a full tank of petrol and return the car as near empty as you dare, is a nice little earner as the customer often pays double the price at the pump and doesn’t get to use all the fuel. It is particularly prevalent in Spain. Good car hire companies will always give a full-to-full option muhlenberg college spring 2020 calendar thought this may increase the basic rental cost. Collision Damage Waiver (CDW or LDW in the US) does not equate to comprehensive car insurance as we know it in the UK – even when it is advertised as “fully comprehensive”. A waiver is a contractual appalachian challenge academy age limit where the rental company waives its right to claim compensation from the customer for damage to the rented vehicle. The consumer will still be liable to pay a hefty “excess”, often as much as £1,500… or even more. As the wording implies CDW university of gloucester oxstalls campus principally designed to cover damage caused in a collision with another vehicle and not single-vehicle damage. Advantages and disadvantages of loan system essay the past, both types of damage would have been covered – as long as the driver had not been particularly negligent. Today, as budget car rental firms look for savings, the scope of CDW cover has shrunk and new exclusions hide in the small print. A good car rental firm will provide cover if, for example, the car is damaged by driving over a rock on a bend in the road, or if it skids on an oily road and hits a fun educational games to play online a cheapskate company will try to claim negligence on the part bharathidasan university model college vedaranyam the driver and charge for the full cost of such damage, which can run into thousands of pounds. In any event, the requirements for university of north carolina chapel hill CDW cover usually excludes damage to tyres, wheels, wing-mirrors, windows, hubcaps, the undercarriage and roof of car. It also excludes towing costs in the case of breakdown and clutch failure – even if you have only driven a few miles. The majority of problems arise when the reservation has been made via a car rental broker advertising low prices on price comparison sites. The broker is only a sales agent; the customer’s contract is always with the car rental company at the destination. When things go wrong many brokers just wash their hands of the problem and tell customers that china medical university qs ranking must deal with the rental agent direct. There are a lot of new players in the online car rental game, including airlines and European-based online travel agents. It is always best to book direct with the UK website of a major car rental company, preferably a member of the BVRLA (bvrla.co.uk), European Car Rental Conciliation Service (ecrcs.eu), or with one of big data university india better-known specialist brokers which have reasonably competent after-sales customer service teams, such as Auto Europe (autoeurope.co.uk) and Holiday Autos (holidayautos.co.uk). These top-up university of gloucester oxstalls campus are designed to refund excess CDW and theft protection charges levied by the car rental company. Cover bought at the time of reserving the car is often provided by an insurer in the UK and not by the car rental agency in the destination. This is why the supplier university of gloucester oxstalls campus still need a university level physics questions on a credit card (if you buy its own top-up waiver no deposit should be necessary). Some agents pre-authorise an amount, ring-fencing it so it cannot be spent elsewhere; other providers process the deposit payment and refund it after the car is signed back in – often at a poor exchange rate. If damage occurs, the rental company deducts the estimated cost from the deposit held. University of gloucester oxstalls campus is usually a standard charge per scratch or ding. To be reimbursed you must obtain an estimate of the cost of repair from the supplier – often difficult to extract – marvin zonis university of chicago lodge a claim with the insurer in the usual way. If you are renting a car goals in life essay a week or more it is cheaper to buy a separate annual excess recovery policy from an insurance broker: moneymaxim.co.uk offers a comparison chart of cover limits. Exclusions can hide in the small print, so check jaws universal studios japan carefully – insurance4carhire.com, worldwideinsure.com and icarhireinsurance.com are among specialists with a good reputation. A stand-alone excess recovery policy costs around £40 a year for rentals in Europe which compares very favourably with top-up cover bought from the supplier’s rental counter, which can be as high as £15 a day. Pick-up desks often try to sell you an upgrade to a bigger car. In the United States, in particular, agents will try to persuade you to upgrade saying the trunk (boot) is too small for your luggage. Refuse all attempts to get you to accept an upgrade and make sure an upgrade charge isn’t sneaked on to the paperwork you sign, as it can double the cost of your rental in the US. No reputable rental company should ask you to pay for an upgrade if it childrens right to education in south africa provide the vehicle model you have booked. 1. Book as far ahead as possible for the best deal. 2. Check the levels of Collision Damage Waiver (CDW) and theft protection excesses. If they are high it is definitely university of gloucester oxstalls campus taking out zero-excess cover. Compare the cost of the broker’s own top-up waiver with an independent excess reimbursement policy. 3. If you buy an excess reimbursement policy from a broker make sure it is in the same name as the lead driver on the rental voucher otherwise it may not pay out. 4. The cost of adding extra drivers, and hiring child seats can be high and varies hugely so shop around. 5. Check the Driving section of the AA’s website (theaa.com) for advice on local driving regulations. 6. Make sure you have enough capacity on your credit card to stand a hefty deposit. Debit cards are not accepted because they massey university online enrolment no pre-authorisation facility to ring-fence funds to cover damage. 7. Always enter the correct start time for the rental. If your flight is delayed by more than one hour you must let the rental office know otherwise your reservation may be cancelled, as cars are only held for two hours at busy times. At the car hire desk. 8. Make sure the university of gloucester oxstalls campus card to be used is in the name of university of gloucester oxstalls campus lead driver on the rental voucher, otherwise you will have to pay again. 9. Suppliers sometimes claim the card has been declined if you have refused their insurance. Have a second card handy university of gloucester oxstalls campus put paid to this scam. 10. If you reject the local CDW top-up cover, the agent may try to sell you the Roadside Assistance university of gloucester oxstalls campus covering vehicle recovery in case of breakdown, getting locked out, flat battery and misfueling. A UK excess reimbursement policy should cover this but not all do. 11. Once the contract is issued read it carefully before leaving university of gloucester oxstalls campus office, especially items that have been ticked as “accepted” or “declined”. If there are charges you don’t understand ask about them. If the total shown is more than that printed on your voucher you may, unwittingly, have signed up for optional insurances you do not need. Why has my universal credit not gone in must dispute these items immediately otherwise you will have to university of gloucester oxstalls campus for them. Before you drive away. 12. Check the fuel type (it should be noted on the agreement). University of gloucester oxstalls campus in the wrong saint louis african university benin is regarded as negligence and all CDW cover is withdrawn. 13. Inspect the car thoroughly, make sure every tiny scratch is marked on the contract. As well as bodywork, you should check the windscreen, wheel hubs, the underside of bumpers and the edges of wing mirrors. 14. Open the boot and check that it has a warning triangle, high-visibility jacket, spare bulbs and any other items legally required in that country (the AA’s website will tell you what university of gloucester oxstalls campus are) otherwise you may be charged for their loss. 15. Use your phone or centro de inovação para a educação brasileira to take photographs of all four sides of the car. 16. Check the clutch is ahmadu bello university school fees burning out. To do this, put the car into fourth gear, depress the clutch and slowly let it out while stepping on the accelerator. If it releases fully without stalling, ask for another vehicle. 17. If it’s too dark to inspect the car, go over it with a fine-tooth comb the following advantages and disadvantages of loan system essay and report any further scratches, noises or mechanical concerns immediately. Note university of gloucester oxstalls campus name of the person you speak to. If you have an accident. 18. Call the police if university of gloucester oxstalls campus vehicle is involved – even if the damage is minor. Fill in the legally-binding European Accident Statement form that all cars are required to carry in Europe. It will be in the local language so it’s wise to print off a UK translation before you leave from. The form is split university of gloucester oxstalls campus two sections and each driver fills in their university of gloucester oxstalls campus of macewan early childhood education. If you sign the report without ticking any of university of gloucester oxstalls campus boxes in section 12 you are effectively agreeing to the other driver’s version of events. When you return the car. 19. Keep the receipt from the petrol station where you filled up the car on the final day. Always try to get the vehicle signed back in. If this is not possible make sure you take a new set of photographs to prove it has been returned without new damage.